Reviews

  • Always professional, polite and task completed without further issues. Best in town.

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    I can't tell you enough how I appreciate Michael Milford with Duckett Plumbing. He arrived on time and was polite, knowledgeable and was on task. I have used Duckett Plumbing for many years and have never been disappointed. Always professional, polite and task completed without further issues. Best in town. I especially appreciate them working me in in a Saturday!

    - Tamaea Brown

  • I certainly would use Duckett again. Very fast and responsive.

    Positive: Professionalism, Quality, Responsiveness, Value

    Very fast and responsive. No sooner that I hit send and Scott called my phone to discuss my issue. And this was on a Saturday. Michael came out that afternoon, quoted a price for replacing and upsizing a water heater. He came out the next day (Sunday) and installed the new water heater quickly. The price was the price. No nickel and dime over miscellaneous parts, fittings, etc. Work was done professionally. The price was reasonable. I certainly would use Duckett again.

    - Keith Overstreet

  • Very pleased with the service and friendly staff, thanks again!

    Positive: Professionalism, Value

    I wanted to remove a dishwasher from our house that always had a foul odor lingering in it. I called Duckett Plumbing as I had used them for other issues. Michael Mitford arrived and after an inspection that lasted 2 minutes he informed me that the dishwasher drain was improperly routed and drain water was seeping back in the dishwasher tub. Michael had to endure some of the foulest smelling water that was trapped inside of the dishwasher but faced the situation with a smile and a positive attitude. His knowledge and professionalism helped make a tough job complete with a full clean up after finishing. I was offered the absolute best price for the work as Michael was done in less than 30 minutes. If I have any follow up issues, I was told that a simple phone call would solve everything. Very pleased with the service and friendly staff, thanks again!!!

    - Rick Winstead

  • I highly recommend this company as a lifesaver to me and will use them for my needs from now on!

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    I came to use this company through my business where I definitely learned that quality plumbers and plumbing companies are few and far between! My "uncle-in-law", Rabbit (Harold) Dyar, handled all of the work within his ability at home and our two businesses until he passed away in 2018. He would tell us when it was outside his experience. Unfortunately, it seemed to be the luck of the draw then through meeting Mr. Dale Duckett. He is retired yet helped all he could at the diner. When he had surgery I came to know his son, Scott, who owns Duckett Plumbing. Recently they have done minor and major repairs at my home and former business. I can't say enough about the quality work and the character of the owner. A particular worker named Chris was excellent at the diner and another who I forget at my home. I highly recommend this company as a lifesaver to me and will use them for my needs from now on!

    - Meg Dyar

  • Instead of charging an arm and a leg he took care of us.

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    I called about our bottom bathroom not working and he had a technician come out. We had just bought the house a week ago and don't know the complete layout of it. Long story short the suck pump was not plugged in. Instead of charging an arm and a leg he took care of us. Good people are still out there. Thank you Scott.

    - Trent Loman

  • I will definitely use them for all my plumbing needs in the future!

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    Michael at Duckett Plumbing was great to work with! He was prompt, very informative and explained things so that I could understand them. The whole Duckett Plumbing experience, from when I initially called for service until my repair was complete, was handled easily and professionally! I will definitely use them for all my plumbing needs in the future!

    - Rachael Rucker

  • His genuineness and integrity made me feel so much better when we were in the midst of a bit of a plumbing crisis!

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    Michael Milford with Duckett Plumbing was the most honest, knowledgeable and helpful person to work with. He was very responsive and quick to give us great, honest advice to save us time & money, that fully in our best interest as customers. His genuineness and integrity made me feel so much better when we were in the midst of a bit of a plumbing crisis! Definitely will be our go-to for any future plumbing needs.

    - Madison Moize

  • They will be our go to plumbers from now on. Fantastic job!

    Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

    Called on a Saturday afternoon and spoke to Mr. Duckett. He said he would get to us as soon as he could. It seemed to be a minor leak so we didn't have to cut our water off. Due to several calls with homes with no water I was told I would be first on list Sunday morning. Sunday I got a call from technician Robert Threatt that he was on his way. He said he was 45 min. away. Promptly at 10:15 he arrived. He had to cut several holes to find our problem. This wasn't a concern though as all the areas had water damage. He found the problem and it was fixed in 20 minutes. Robert was courteous and cleaned up. The price was unbelievable for coming out on a Sunday. I have shared Duckett Plumbing on our community Facebook page. They will be our go to plumbers from now on. Fantastic job! Thank you Robert and Duckett Plumbing 👍👍

    - Tina Robertson

  • Glad we were able to use their services and when needed in the future, we will be calling Duckett.

    Positive: Professionalism, Quality, Responsiveness

    Would recommend Duckett to anyone with plumbing issues. The team is responsive, professional and respectful of the consumers time and home. Our tech was on time (actually 30 minutes early), got straight to work and finished quickly. They made recommendations and offered guidance on possible future issues/projects, but aren’t pushy or look to run your invoice up. Glad we were able to use their services and when needed in the future, we will be calling Duckett.

    - Todd Spitzer

  • They have been very pleasant to work with, they are fair and they are honest.

    DUCKETT PLUMBING is a very reputable company. Scott, the owner is a very honest and fair person. He and his coworkers don't come in and automatically start doing unnecessary repairs. they assess the situation very well and asked a lot of questions to determine what you need before doing the work. This avoids any unnecessary charges for the customer. They've been in the business for a very long time in this area and they know what they're doing. They have been very pleasant to work with, they are fair and they are honest. They are not in the business of taking their customers for a ride. I will be calling them back with any my Plumbing or Septic needs in the future.

    - Linda Chandler